Privacy policy
This policy explains what personal information HeatNI collects when you contact us or use this website, how we use it, and the choices you have. It applies to homeowners and landlords across Belfast, Bangor, Lisburn, Newtownards, Holywood, Dundonald, Comber, Donaghadee.
Who we are
HeatNI is a heating company serving Greater Belfast and North Down. We are the data controller for the personal information described in this policy. You can reach us on 028 9131 4043.
What we collect
When you book a callback, we collect the details you provide:
- Your name and phone number
- Your postcode and, where relevant, property address
- Details about your enquiry (for example fuel type, boiler make, the fault or job, and how urgent it is)
When you browse the site, we also collect limited technical and usage data through cookies and analytics, such as pages visited and general device information.
How we use your information
- To call you back and arrange the work you have asked about
- To plan our diary, routing, and parts for your area
- To keep records of work, servicing, and safety paperwork
- To improve our website and understand how it is used
Our lawful bases are typically taking steps to enter into a contract with you, our legitimate interest in running the business, and your consent for non-essential cookies.
Cookies and analytics
This site can use measurement tools to understand traffic and improve performance, including Google Analytics, Google Ads tags, and Microsoft Clarity. These set cookies and collect usage data. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on.
Who we share it with
We do not sell your details or pass them to lead-resale marketplaces. We use trusted service providers to operate the business—for example to host data, send notifications, and deliver messages—and they only process your data on our instructions.
How long we keep it
We keep enquiry and job records for as long as needed to provide our services, meet legal and safety obligations, and handle any follow-up, after which we delete or anonymise them.
Your rights
You have rights under UK data protection law, including the right to access, correct, or delete your personal data, and to object to certain processing. To make a request, call us on 028 9131 4043. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
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